Policy:

• A guest may apply for refund by sending an email to reservations@goa-tourism.com
• The subject of the email should be REFUND and contain the booking reference number (e.g. REFUND – Confirmed #9876543210)
• A copy of the booking confirmation email received would be preferred for quicker verification of the booking made.
• Reason for cancellation is mandatory.
• Guest’s Contact Phone or Mobile No. is mandatory.

Process:

• Upon receipt of a refund request, it would be referred to the cancellation policy of the vendor/partner.
• In case of doubt, the vendor/partner would be contacted for clarification.
• The refund would be subject to all applicable policies, penalties, charges and fees.
• Upon confirmation, the refund would be processed through the same channel/mode of payment that was used at the time of making the booking i.e. – credit card /debit card /NEFT /Bank deposit.
• The process may take up to 21 days due to inter-bank procedures.
• In certain cases, the refund may take additional days, due to various banking and non-banking reasons.
• All possible attempts would be made to ensure the refund amount is credited into the guest’s account within the time-period stated herein above.
• In case of non-receipt of refund within 21 days, kindly write to us at reservations@goa-tourism.com