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 GTDC reservations: 0832-2438866 / 2438002     Tourism Helpline : 1364

Refund Policy


  • A guest may apply for refund by sending an email to
  • The subject of the email should be REFUND and contain the booking reference number (e.g. REFUND – Confirmed #9876543210)
  • A copy of the booking confirmation email received would be preferred for quicker verification of the booking made.
  • Reason for cancellation is mandatory.
  • Guest’s Contact Phone or Mobile No. is mandatory.


  • Upon receipt of a refund request, it would be referred to the cancellation policy of the vendor/partner.
  • In case of doubt, the vendor/partner would be contacted for clarification.
  • The refund would be subject to all applicable policies, penalties, charges and fees.
  • Upon confirmation, the refund would be processed through the same channel/mode of payment that was used at the time of making the booking i.e. – credit card /debit card /NEFT /Bank deposit.
  • The process may take up to 21 days due to inter-bank procedures.
  • In certain cases, the refund may take additional days, due to various banking and non-banking reasons.
  • All possible attempts would be made to ensure the refund amount is credited into the guest’s account within the time-period stated herein above.
  • In case of non-receipt of refund within 21 days, kindly write to us at