The Ministry of Tourism, Government of India has launched a 24x7 Toll Free Multi-Lingual Tourist Infoline in Hindi, English & 10 International Languages. This service is available on the toll free number 1800111363 or on short code 1363 operational 24x7 (all days) of the year.
On calling the infoline, a tourist is connected to an operator who speaks the requested language. After a mandatory registration process, the tourist is assisted with information as per their request.
The languages handled by the contact center are Hindi, English, Chinese, Arabic, Russian, French, German, Japanese, Korean, Italian, Spanish and Portuguese.
The calls made by tourists (both international and domestic) while in India will be free of charge. The International tourists in India and also international callers who speak the aforesaid languages will be directed to call agents proficient in the respective language.
The Tourist Infoline will have a “multi-lingual helpdesk” in the designated languages to provide support service in terms of providing information relating to Travel & Tourism in India to the domestic and International tourists/visitors and to assist the callers with advice on action to be taken during times of distress while travelling in India and if need be alert the concerned authorities.